{"id":959,"date":"2020-06-29T18:25:41","date_gmt":"2020-06-29T16:25:41","guid":{"rendered":"https:\/\/ecunative.eu\/faqs\/"},"modified":"2020-07-31T14:16:25","modified_gmt":"2020-07-31T12:16:25","slug":"faqs","status":"publish","type":"page","link":"https:\/\/ecunative.eu\/de\/faqs\/","title":{"rendered":"H\u00e4ufig gestellte Fragen"},"content":{"rendered":"\n\n\n\n\t<section class=\"section\" id=\"section_1472632807\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-center\"  id=\"row-409115159\">\n\n\n\t<div id=\"col-724654844\" class=\"col medium-10 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h1>H\u00e4ufig gestellte Fragen<\/h1>\n<p>Hier finden Sie alle Fragen zu unserem Versand, Zahlung oder R\u00fccksendung<\/p>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-724654844 > .col-inner {\n  margin: 0px 0px -40px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row align-center\"  id=\"row-748391556\">\n\n\n\t<div id=\"col-1016740819\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-1941743022\">\n\n\n\t<div id=\"col-696835057\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"256\" height=\"256\" src=\"https:\/\/ecunative.eu\/wp-content\/uploads\/2020\/06\/shipping-icon-flatelements.png\" class=\"attachment-medium size-medium\" alt=\"Shipping Icon Flatelements\" srcset=\"https:\/\/ecunative.eu\/wp-content\/uploads\/2020\/06\/shipping-icon-flatelements.png 256w, https:\/\/ecunative.eu\/wp-content\/uploads\/2020\/06\/shipping-icon-flatelements-100x100.png 100w, https:\/\/ecunative.eu\/wp-content\/uploads\/2020\/06\/shipping-icon-flatelements-150x150.png 150w\" sizes=\"auto, (max-width: 256px) 100vw, 256px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Versand<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-405423653\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3229589516\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3229589516-label\" class=\"accordion-title plain\" href=\"#accordion-item-wie-lange-dauert-es,-bestellungen-zu-bearbeiten?\" aria-expanded=\"false\" aria-controls=\"accordion-3229589516-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Wie lange dauert es, Bestellungen zu bearbeiten?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3229589516-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3229589516-label\">\n\t\t\t\n\n<p>Versandfertig in 24 Stunden. Der beste und schnelle Service f\u00fcr unsere Kunden.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2924058244\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2924058244-label\" class=\"accordion-title plain\" href=\"#accordion-item-was-ist,-wenn-ich-meine-lieferadresse-\u00e4ndern-muss?\" aria-expanded=\"false\" aria-controls=\"accordion-2924058244-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Was ist, wenn ich meine Lieferadresse \u00e4ndern muss?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2924058244-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2924058244-label\">\n\t\t\t\n\n<p>Man kann die Lieferadresse unter <a href=\"https:\/\/ecunative.eu\/my-account\/edit-address\/\">Mein Konto \/ Adressen<\/a>aktualisieren.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-587412386\" class=\"accordion-item\">\n\t\t<a id=\"accordion-587412386-label\" class=\"accordion-title plain\" href=\"#accordion-item-wohin-versenden-sie?\" aria-expanded=\"false\" aria-controls=\"accordion-587412386-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Wohin versenden Sie?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-587412386-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-587412386-label\">\n\t\t\t\n\n<p>Derzeit versenden wir nur in den folgenden L\u00e4ndern: Tschechische Republik, \u00d6sterreich, Belgien, Bulgarien, Kroatien, D\u00e4nemark, Estland, Finnland, Frankreich, Deutschland, Griechenland, Ungarn, Irland, Italien, Lettland, Liechtenstein, Litauen, Luxemburg, Niederlande, Norwegen, Polen, Portugal, Rum\u00e4nien, Russland, Slowakei, Slowenien, Spanien, Schweden, Schweiz, Ukraine, Vereinigtes K\u00f6nigreich, Vereinigte Staaten von Amerika, Vatikanstadt.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1451442828\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1451442828-label\" class=\"accordion-title plain\" href=\"#accordion-item-ist-ihre-verpackung-nachhaltig?\" aria-expanded=\"false\" aria-controls=\"accordion-1451442828-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Ist Ihre Verpackung nachhaltig?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1451442828-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1451442828-label\">\n\t\t\t\n\n<p>Die meisten Ecunative-Verpackungen werden aus 100 Post-Consumer-Materialien hergestellt und sind vollst\u00e4ndig recycelbar. Gerne nehmen wir alle an uns versandten Verpackungen entgegen und recyceln sie. Als ersten Schritt zu einem nachhaltigen Unternehmen stellen wir sicher, dass unsere Produkte einen minimalen Einfluss auf die Umwelt um uns herum haben.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3665078804\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3665078804-label\" class=\"accordion-title plain\" href=\"#accordion-item-woher-werden-ecunative-artikel-versendet?\" aria-expanded=\"false\" aria-controls=\"accordion-3665078804-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Woher werden Ecunative Artikel versendet?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3665078804-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3665078804-label\">\n\t\t\t\n\n<p>Unsere Produkte werden von unserem Lager in Europa versendet, was bedeutet, dass unsere Produkte so effizient wie m\u00f6glich an Sie geliefert werden, um die Auswirkungen auf den Planeten zu reduzieren.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-478341496\">\n\n\n\t<div id=\"col-1805019736\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"256\" height=\"256\" src=\"https:\/\/ecunative.eu\/wp-content\/uploads\/2020\/06\/payment-icon-flatelements.png\" class=\"attachment-medium size-medium\" alt=\"Payment Icon Flatelements\" srcset=\"https:\/\/ecunative.eu\/wp-content\/uploads\/2020\/06\/payment-icon-flatelements.png 256w, https:\/\/ecunative.eu\/wp-content\/uploads\/2020\/06\/payment-icon-flatelements-100x100.png 100w, https:\/\/ecunative.eu\/wp-content\/uploads\/2020\/06\/payment-icon-flatelements-150x150.png 150w\" sizes=\"auto, (max-width: 256px) 100vw, 256px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Zahlung<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-408216196\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-4201652732\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4201652732-label\" class=\"accordion-title plain\" href=\"#accordion-item-welche-zahlungsart-akzeptieren-sie?\" aria-expanded=\"false\" aria-controls=\"accordion-4201652732-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Welche Zahlungsart akzeptieren Sie?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4201652732-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4201652732-label\">\n\t\t\t\n\n<p>Wir akzeptieren alle wichtigen Zahlungsformulare! Wir arbeiten mit PayU global Payment Processor, und wir akzeptieren alle wichtigen Zahlungen.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4009196201\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4009196201-label\" class=\"accordion-title plain\" href=\"#accordion-item-welche-w\u00e4hrung-akzeptieren-sie?\" aria-expanded=\"false\" aria-controls=\"accordion-4009196201-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Welche W\u00e4hrung akzeptieren Sie?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4009196201-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4009196201-label\">\n\t\t\t\n\n<p>Im Moment akzeptieren wir: USD, EUR und CZK<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-540224620\">\n\n\n\t<div id=\"col-1877688416\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"256\" height=\"256\" src=\"https:\/\/ecunative.eu\/wp-content\/uploads\/2020\/06\/returns-icon-flatelements.png\" class=\"attachment-medium size-medium\" alt=\"Returns Icon Flatelements\" srcset=\"https:\/\/ecunative.eu\/wp-content\/uploads\/2020\/06\/returns-icon-flatelements.png 256w, https:\/\/ecunative.eu\/wp-content\/uploads\/2020\/06\/returns-icon-flatelements-100x100.png 100w, https:\/\/ecunative.eu\/wp-content\/uploads\/2020\/06\/returns-icon-flatelements-150x150.png 150w\" sizes=\"auto, (max-width: 256px) 100vw, 256px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Gibt<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-383051017\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-595819432\" class=\"accordion-item\">\n\t\t<a id=\"accordion-595819432-label\" class=\"accordion-title plain\" href=\"#accordion-item-was-ist,-wenn-ich-meine-bestellung-\u00e4ndern-muss?\" aria-expanded=\"false\" aria-controls=\"accordion-595819432-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Was ist, wenn ich meine Bestellung \u00e4ndern muss?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-595819432-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-595819432-label\">\n\t\t\t\n\n<p>Bevor wir Ihre Bestellung versenden, z\u00f6gern Sie nicht, uns durch <a href=\"https:\/\/ecunative.eu\/de\/kontakt\/\">Kontaktformular<\/a> mit erforderlichen \u00c4nderungen oder zus\u00e4tzlichen Anforderungen zu kontaktieren.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-241825066\" class=\"accordion-item\">\n\t\t<a id=\"accordion-241825066-label\" class=\"accordion-title plain\" href=\"#accordion-item-wie-funktionieren-r\u00fccksendungen?\" aria-expanded=\"false\" aria-controls=\"accordion-241825066-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Umschalten\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Wie funktionieren R\u00fccksendungen?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-241825066-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-241825066-label\">\n\t\t\t\n\n<p>Falls Sie eine R\u00fccksendeanfrage stellen m\u00f6chten, kontaktieren Sie uns bitte per E-Mail oder Telefon mit Ihrer Bestellnummer.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-1985967739\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1985967739 {\n  padding-top: 60px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row align-center\"  id=\"row-35909832\">\n\n\n\t<div id=\"col-1030937301\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\" style=\"background-color:rgb(244, 244, 244);\" >\n\t\t\t\n\t\t\t\n\n<h3>Haben Sie noch eine Frage?<\/h3>\n<p>Bitte kontaktieren Sie uns f\u00fcr weitere Informationen. <\/p>\n<a href=\"\/de\/kontakt\/\" class=\"button primary\" >\n\t\t<span>Kontakt<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-35909832 > .col > .col-inner {\n  padding: 40px 20px 40px 20px;\n  background-color: rgb(244, 244, 244);\n}\n@media (min-width:550px) {\n  #row-35909832 > .col > .col-inner {\n    padding: 40px 40px 40px 40px;\n  }\n}\n<\/style>\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1472632807 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"Hier finden Sie alle Fragen zu unseren Lieferungen, Zahlungen oder R\u00fccksendungen Ihrer Palo Santo Bestellungen.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"Palo Santo","footnotes":""},"class_list":["post-959","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ecunative.eu\/de\/wp-json\/wp\/v2\/pages\/959","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecunative.eu\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ecunative.eu\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ecunative.eu\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ecunative.eu\/de\/wp-json\/wp\/v2\/comments?post=959"}],"version-history":[{"count":0,"href":"https:\/\/ecunative.eu\/de\/wp-json\/wp\/v2\/pages\/959\/revisions"}],"wp:attachment":[{"href":"https:\/\/ecunative.eu\/de\/wp-json\/wp\/v2\/media?parent=959"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}