{"id":968,"date":"2020-06-29T18:25:41","date_gmt":"2020-06-29T16:25:41","guid":{"rendered":"https:\/\/ecunative.eu\/preguntas-frecuentes\/"},"modified":"2020-07-31T16:16:13","modified_gmt":"2020-07-31T14:16:13","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/ecunative.eu\/es\/preguntas-frecuentes\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"\n\n\t<section class=\"section\" id=\"section_2075404915\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-center\"  id=\"row-1836373646\">\n\n\n\t<div id=\"col-1425930143\" class=\"col medium-10 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h2>Preguntas frecuentes<\/h2>\n<p>Encuentra aqu\u00ed todas las preguntas relacionadas con nuestro env\u00edo, pago o devoluciones<\/p>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1425930143 > .col-inner {\n  margin: 0px 0px -40px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row align-center\"  id=\"row-710880082\">\n\n\n\t<div id=\"col-179230236\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-1046402644\">\n\n\n\t<div id=\"col-1823893984\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"256\" height=\"256\" src=\"https:\/\/ecunative.eu\/wp-content\/uploads\/2020\/06\/shipping-icon-flatelements.png\" class=\"attachment-medium size-medium\" alt=\"Shipping Icon Flatelements\" srcset=\"https:\/\/ecunative.eu\/wp-content\/uploads\/2020\/06\/shipping-icon-flatelements.png 256w, https:\/\/ecunative.eu\/wp-content\/uploads\/2020\/06\/shipping-icon-flatelements-100x100.png 100w, https:\/\/ecunative.eu\/wp-content\/uploads\/2020\/06\/shipping-icon-flatelements-150x150.png 150w\" sizes=\"auto, (max-width: 256px) 100vw, 256px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Env\u00edo<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-226963448\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2844199718\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2844199718-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfcu\u00e1nto-tiempo-se-tarda-en-manejar-los-pedidos?\" aria-expanded=\"false\" aria-controls=\"accordion-2844199718-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfCu\u00e1nto tiempo se tarda en manejar los pedidos?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2844199718-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2844199718-label\">\n\t\t\t\n\n<p>Listo para enviar en 24 horas. El mejor y r\u00e1pido servicio para nuestros clientes.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-831264536\" class=\"accordion-item\">\n\t\t<a id=\"accordion-831264536-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfqu\u00e9-sucede-si-necesito-cambiar-mi-direcci\u00f3n-de-env\u00edo?\" aria-expanded=\"false\" aria-controls=\"accordion-831264536-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 sucede si necesito cambiar mi direcci\u00f3n de env\u00edo?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-831264536-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-831264536-label\">\n\t\t\t\n\n<p>Se puede actualizar la direcci\u00f3n de env\u00edo en <a href=\"https:\/\/ecunative.eu\/my-account\/edit-address\/\">Mi cuenta \/ Direcciones<\/a>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2014055331\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2014055331-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfad\u00f3nde-env\u00edas?\" aria-expanded=\"false\" aria-controls=\"accordion-2014055331-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfAd\u00f3nde env\u00edas?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2014055331-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2014055331-label\">\n\t\t\t\n\n<p>Actualmente, solo enviamos dentro de los siguientes pa\u00edses: Rep\u00fablica Checa, Austria, B\u00e9lgica, Bulgaria, Croacia, Dinamarca, Estonia, Finlandia, Francia, Alemania, Grecia, Hungr\u00eda, Irlanda, Italia, Letonia, Liechtenstein, Lituania, Luxemburgo, Pa\u00edses Bajos, Noruega, Polonia, Portugal, Rumania, Rusia, Eslovaquia, Eslovenia, Espa\u00f1a, Suecia, Suiza, Ucrania, Reino Unido, Estados Unidos, Ciudad del Vaticano.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1684947420\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1684947420-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfsu-embalaje-es-sostenible?\" aria-expanded=\"false\" aria-controls=\"accordion-1684947420-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfSu embalaje es sostenible?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1684947420-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1684947420-label\">\n\t\t\t\n\n<p>La mayor\u00eda de los envases ecunative est\u00e1n hechos de 100 materiales post-consumo y son totalmente reciclables. Con mucho gusto aceptaremos y reciclaremos todos los envases que se nos env\u00eden. Como primer paso para ser una empresa sostenible, nos aseguramos de que nuestros productos tengan un impacto m\u00ednimo en el medio ambiente que nos rodea.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-529703801\" class=\"accordion-item\">\n\t\t<a id=\"accordion-529703801-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfdesde-d\u00f3nde-se-env\u00edan-los-art\u00edculos-ecunative?\" aria-expanded=\"false\" aria-controls=\"accordion-529703801-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfDesde d\u00f3nde se env\u00edan los art\u00edculos ecunative?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-529703801-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-529703801-label\">\n\t\t\t\n\n<p>Nuestros productos se env\u00edan desde nuestro almac\u00e9n en Europa, lo que significa que nuestros productos se env\u00edan a usted de la forma m\u00e1s eficiente posible, lo que ayuda a reducir el impacto en el planeta.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-522624365\">\n\n\n\t<div id=\"col-673552673\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"256\" height=\"256\" src=\"https:\/\/ecunative.eu\/wp-content\/uploads\/2020\/06\/payment-icon-flatelements.png\" class=\"attachment-medium size-medium\" alt=\"Payment Icon Flatelements\" srcset=\"https:\/\/ecunative.eu\/wp-content\/uploads\/2020\/06\/payment-icon-flatelements.png 256w, https:\/\/ecunative.eu\/wp-content\/uploads\/2020\/06\/payment-icon-flatelements-100x100.png 100w, https:\/\/ecunative.eu\/wp-content\/uploads\/2020\/06\/payment-icon-flatelements-150x150.png 150w\" sizes=\"auto, (max-width: 256px) 100vw, 256px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Pago<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1463241712\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-948065335\" class=\"accordion-item\">\n\t\t<a id=\"accordion-948065335-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00a1sin-\u00f3rdenes-m\u00ednimas!\" aria-expanded=\"false\" aria-controls=\"accordion-948065335-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00a1Sin \u00f3rdenes m\u00ednimas!<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-948065335-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-948065335-label\">\n\t\t\t\n\n<p>Cada cliente es importante para nosotros. Ya sea que necesite 5 gr o 5 kg, si desea gastar $10.- o $100.-. Y la buena noticia es que no nos ocupamos de \u00f3rdenes m\u00ednimas, \u00a1hooray!<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4218250331\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4218250331-label\" class=\"accordion-title plain\" href=\"#accordion-item-aceptamos-todos-los-formularios-de-pago-principales\" aria-expanded=\"false\" aria-controls=\"accordion-4218250331-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Aceptamos todos los formularios de pago principales<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4218250331-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4218250331-label\">\n\t\t\t\n\n<p>Trabajamos con payU global procesador de pagos, y aceptamos todos los pagos importantes.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-566955322\" class=\"accordion-item\">\n\t\t<a id=\"accordion-566955322-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfqu\u00e9-moneda-aceptas?\" aria-expanded=\"false\" aria-controls=\"accordion-566955322-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 moneda aceptas?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-566955322-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-566955322-label\">\n\t\t\t\n\n<p>Por el momento aceptamos: USD, EUR y CZK<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-239328832\">\n\n\n\t<div id=\"col-64941310\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"256\" height=\"256\" src=\"https:\/\/ecunative.eu\/wp-content\/uploads\/2020\/06\/returns-icon-flatelements.png\" class=\"attachment-medium size-medium\" alt=\"Returns Icon Flatelements\" srcset=\"https:\/\/ecunative.eu\/wp-content\/uploads\/2020\/06\/returns-icon-flatelements.png 256w, https:\/\/ecunative.eu\/wp-content\/uploads\/2020\/06\/returns-icon-flatelements-100x100.png 100w, https:\/\/ecunative.eu\/wp-content\/uploads\/2020\/06\/returns-icon-flatelements-150x150.png 150w\" sizes=\"auto, (max-width: 256px) 100vw, 256px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Devuelve<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-277398480\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-4190241881\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4190241881-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfqu\u00e9-pasa-si-necesito-modificar-mi-pedido?\" aria-expanded=\"false\" aria-controls=\"accordion-4190241881-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 pasa si necesito modificar mi pedido?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4190241881-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4190241881-label\">\n\t\t\t\n\n<p>Antes de enviar su pedido, no dude en ponerse en contacto con nosotros por el formulario de <a href=\"https:\/\/ecunative.eu\/es\/contacto\/\">contacto<\/a> con los cambios necesarios o requisitos adicionales.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1614389499\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1614389499-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfqu\u00e9-sucede-si-necesito-cambiar-mi-direcci\u00f3n-de-env\u00edo?\" aria-expanded=\"false\" aria-controls=\"accordion-1614389499-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 sucede si necesito cambiar mi direcci\u00f3n de env\u00edo?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1614389499-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1614389499-label\">\n\t\t\t\n\n<p>La direcci\u00f3n de env\u00edo se puede actualizar en <a href=\"https:\/\/ecunative.eu\/my-account\/\">Mi cuenta \/ Direcciones<\/a>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-1030939862\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1030939862 {\n  padding-top: 60px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row align-center\"  id=\"row-2073800426\">\n\n\n\t<div id=\"col-1136496036\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\" style=\"background-color:rgb(244, 244, 244);\" >\n\t\t\t\n\t\t\t\n\n<h3>\u00bfA\u00fan tienes una pregunta?<\/h3>\n<p>Por favor cont\u00e1ctenos para m\u00e1s informaci\u00f3n.<\/p>\n<a href=\"\/es\/contacto\/\" class=\"button primary\" >\n\t\t<span>Ponerse en contacto<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-2073800426 > .col > .col-inner {\n  padding: 40px 20px 40px 20px;\n  background-color: rgb(244, 244, 244);\n}\n@media (min-width:550px) {\n  #row-2073800426 > .col > .col-inner {\n    padding: 40px 40px 40px 40px;\n  }\n}\n<\/style>\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_2075404915 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"Aqu\u00ed encontrar\u00e1 todas las preguntas sobre nuestras entregas, pagos o devoluciones de sus pedidos de Palo Santo.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"Palo Santo","footnotes":""},"class_list":["post-968","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ecunative.eu\/es\/wp-json\/wp\/v2\/pages\/968","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecunative.eu\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ecunative.eu\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ecunative.eu\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ecunative.eu\/es\/wp-json\/wp\/v2\/comments?post=968"}],"version-history":[{"count":0,"href":"https:\/\/ecunative.eu\/es\/wp-json\/wp\/v2\/pages\/968\/revisions"}],"wp:attachment":[{"href":"https:\/\/ecunative.eu\/es\/wp-json\/wp\/v2\/media?parent=968"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}